Shipping & Returns


FREE SHIPPING on any retail order over $89.99. (Valid in the 10 contiguous provinces only). Sale items and over-sized items may be ineligible for free shipping.

Big Dog Vapory strives to ship your order as quickly as possible to you! All orders are processed and shipped within a 1-2 business day processing time frame, regardless of the shipping option selected. Orders received before 1:00 PM Eastern Standard Time will typically ship the same day.

Orders are shipped Monday through Friday during our normal business schedule. Orders placed Friday after 1:00 PM EST, Saturday, and Sunday are shipped on Monday.

Orders are shipped via Canada Post expedited service.  Proof of age of majority is to be expected with package delivery.

Order Status – The status of your order can be found under ‘Orders’, in ‘My Account’.

Local Pickup is only for those in the Essex County area. Orders will be ready for pickup within 24 hours.

Be advised that once an order leaves our facility it is out of our control. We cannot guarantee shipping times due to unforeseen circumstances on the shipper’s behalf.

Returns Policy


Warranties will ONLY be provided by PRODUCT MANUFACTURER.

You may return UNOPENED and UNUSED items for a full refund within 7 days of purchase. You may not return e-juice, liquid products or opened atomizers for safety reasons and therefore it is NON REFUNDABLE.

If you are returning a product for a refund, we may charge a 10% restocking fee if the original product is not in brand new condition and the original packaging and accessories were not returned with the product.

If you have an issue with a liquid product please email us, call or come in and see us. We do not return juice however if there is an issue with the juice please email us first as we would like to take care of the issue.

If you need to return an item, call us at 519-564-8475 or email

Promotional Terms & Conditions: When a promotional item is included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

You will be responsible for the shipping charges to us. Shipping charges are NON REFUNDABLE.

If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. ALL SHIPPING COSTS ARE NON REFUNDABLE.